The server is the communication platform which can be
used as a simple IP switchboard
or it can be integrated with the
most sophisticated company CRM
by offering the user and its
customers services which were
unthinkable:
-
Web communication
among switchboards with sharing
of services (internal status,
forwarding call, etc.)
-
Integration with
DB, CRM and centralized
electronic diaries
-
Automatic responder
without limits of choices. This
is integrated with a database
for advanced services for the
customer (with introduction of
access codes, etc.)
-
Transparent
management of traditional lines
and VolP lines
-
Recording and
filing of all the calls
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The
“client” is the user’s
“IP telephone”. This is
installed on a very simple PC
and, thanks to its software
nature, it offers some functions
that any other hardware
telephone is not able to give:
-
Recording
of a call with a simple click
-
Illimited
number of internal status
-
Conference
without limits of participants
-
Illimited
queue of calls
-
Integration
with electronic diaries, DB and
CRM
-
Management
of calls (forward, answer) with
a simple click
The
“client” is, therefore, the
best solution for all the
company users since its
functions increase the
efficiency and productivity of
the user and, above all, of the
telephone operator.
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